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Small businesses have to compete with their larger cousins, and this means offering the kind of service one would expect in a global marketplace, which can put a strain on a one man show. Outsourcing is one way of ensuring great customer support, and with a range of services on offer, the entrepreneur has all the tools for success.

Virtual Receptionist

Having your business phone lines manned is not something that is open to negotiation, and unless you have a full time PA, you will need the services of a virtual receptionist. The system works when you receive a call, and via a virtual number, the caller is instantly transferred to a professional receptionist who is located at a call centre. This person would be fully briefed in your company and its products, and would be able to take the necessary action on your behalf, ensuring complete customer support, and this can be extended to a round the clock service if necessary. Here is a telephone answering services infographic that explains the various services offered by such a company, and with their experience across a range of industries, your calls will be in good hands.

Customer Support

Some companies offer their customers an emergency support service, and it takes up a lot of resources to man the lines and liaise with the support teams in the field. A call handling company would be able to take on this role, and with an average response time of 5 seconds, your customers will always receive a prompt response, followed by the right action.

Message Taking

You might not have the time to answer your calls, what with daily meetings and long hours of driving, so consider a message taking service, and this can ensure that you receive all information via your preferred method, which might be an SMS, e-mail, or a phone call. If your office is having problems due to incorrect or slow message taking, here are some basic techniques that might help.

Overflow Call Handling

It could be that you are in the middle of a large project, and your key staff are too busy answering the phone, and by using the services of a call handler for a short while, the team can focus on the job at hand, and your high level of customer support is not compromised in any way. Seasonal surges often push our resources to the limits, and by making an alliance with a reputable call answering service, the problem is solved.

Campaign Support

A new product launch will be designed to generate as much interest as possible, and ideally, you would have several phone lines, waiting for the right response. Some entrepreneurs fail to provide adequate support and consequently, the campaign is a failure. A professional company would be able to handle any number of calls, and all will be dealt with in a professional manner, and this means your sales campaign will be successful and your client base will increase.

The multiple roles that a call handling company can fill, make it an indispensable service to many small businesses, and with their support, the business can steadily grow and reach its targets.

Marie Sofsian

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