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Sample this – You are traveling in Asia, and while paying at a particular shop, you realize that your credit card has been blocked or just won’t work. What are your options? Probably, you will search for the customer care number of the concerned service provider or bank, but do you really have that much time in emergencies? This is precisely why smart consumers choose to rely on online directories. An online directory is much like a traditional phonebook or a printed telephone directory, except for the fact that it’s accessible online and on mobile devices. In this post, we will talk about the growing importance of online directories and how you can find one that’s handy for your personal use.

Great for customers and businesses

The consumer market is very saturated in every industry, and companies are looking for ways to retain customers. Keeping the actual products and services aside, most businesses are now investing in customer support, by offering helpline and hotline numbers along with email and other contact details. Sadly, the information available to the end users isn’t as sorted as needed. It is rather impossible to save numbers of all the brands you use. Online directories bridge this simple gap by offering comprehensive listings. No matter whether you are looking for Xbox helpline or the number of a credit card service, you will find everything at one place.

Finding an online directory

There are many options for online directories, and hence, finding the right one can be a challenge at times. It is important that you choose one that’s meant for your country or region. If you are a desktop user, a regular online portal is more than enough, but for mobile users, an app may come handy. You might also want to check if the website is easy to use and manage. After all, no one wants to spend hours in finding a contact number. The directory should also have a helpline number, so that customers can easily access their team when needed.

It is important to mention here that some websites do allow customers to call the different numbers directly from their website for an added cost. This can be a beneficial option, but it is advisable that you check the CPM or cost per minute before trying such services. Lastly, make sure that the website is updated on a regular basis, so that you get updated information.

Marie Sofsian

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